We want you to be happy with your purchase. If for any reason you are not satisfied with your purchase we offer a Money Back Guarantee (All shipping costs are non-refundable). Orders with free shipping will have the actual shipping costs deducted. To qualify for our Money Back Guarantee your return must meet the following conditions:
Money Back Guarantee Conditions:
- Order must be less than 30 days old from the delivery date.
- Return must have a copy of the original order.
- Returned items are subject to a minimum restocking fee of $15 up to 25% of the item cost.
- Custom or special order parts and Extension & Torsion springs are not returnable or exchangeable.
- We will not issue any refunds or exchanges on products which are sent back in a non-salable or in non-returnable condition. We will return any merchandise that we receive in non-satisfactory condition at purchaser's expense.
It is up to you to decide how to ship the return back to us. We highly recommend using a shipping method that is insured and trackable. We are not responsible for returns that are damaged or lost. If it is necessary to send back or exchange products the cost of return shipping is at the purchaser's expense. We are not responsible for merchandise lost through shipping.
How to Send Back Your Return:
Make sure to read our return policy first. No returns will be allowed without Return Merchandise Number (RMN), please e-mail us to obtain a RMN number, please include your invoice number when e-mailing.
Allow 5 business days for returns to be processed.