Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 6 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email as soon as possible if you would like to cancel your order.
Orders that are unable to be delivered:
All packages that are refused, unclaimed from the local post office, in-deliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 5 business days has passed and you still have not received this email from us, simply contact us and we'll check it out for you right away.
We will not be liable for any delay that is due to causes beyond its control including without limitation, weather-related and other uncontrollable shipping delays. For remote locations, add 2-4 days to each shipping method. If you are not sure whether your location is remote, please contact us.
Free Shipping Exclusions:
Flat-Rate Shipping Cost of $34.99 for Northwest Territories, Nunavut & Yukon Territory Shipping is FREE on orders of $149.99+(*Exclusions Apply)
Free Shipping also does not apply to certain Remote Areas** in Canada.
**Remote Areas shipping cost:
Remote areas are those areas starting with the following postal codes. We will contact you prior to shipping your order if extra shipping charges apply in additional to standard shipping cost.
All orders will be shipped by Canada Post
We reserve all rights to cancel orders or refuse service to any orders placed on this site. At this time, we can only accept orders from customers who can pay with credit cards issued by a Canadian bank, and are shipping to addresses in Canada.