How do I return an item?

We offer a 30 Day Risk Free Money Back Guarantee on all garage door parts and opener accessories with some limitations. Please read carefully:

  • Before you purchase anything, please double check and be sure that you are ordering the correct part. Ask us - and we will help you find the right product!
  • Returned items are subject to a minimum restocking fee of $15 up to 25% of the item cost. Absolutely No Return on a circuit boards, torsion springs, openers and garage doors.
  • No returns will be allowed without Return Merchandise Number (RMN), please e-mail us to obtain a RMN number, please include your invoice number when e-mailing.
  • Items may be returned for purchase price minus restocking fee or exchanged within 30 days from date of purchase, less any shipping and restocking charges. We will not accept any returns or exchanges after 30 days from date of purchase.
  • All torsion springs and door openers are not returnable or exchangeable.

  • All products needs to be returned or exchanged in original packaging with instructions, all components and fasteners must be in-tact.
  • Products must be returned in new condition.
  • We will not issue any refunds or exchanges on products which are sent back in a non-sellable or in non-returnable condition. We will return any merchandise that we receive in non-satisfactory condition at purchaser's expense.
  • If it is necessary to send back or exchange products the cost of return shipping is at the purchaser's expense. We are not responsible for merchandize lost through shipping.
  • We will not ship out product for exchange until we have received the products which need to be replaced or exchanged.